If you need assistance, a quote, or have questions about shipping boats with DirectBoatShipping, the fastest way to reach our team is by email. We monitor messages closely and aim to provide clear, helpful responses tailored to your needs.
How to reach us
Please send your message to info@directboatshipping.com. Include relevant details in your message so we can respond accurately and quickly.
What to include in your message
To speed up the process, please include as many of the following details as apply:
- Boat details: make, model, year, length, beam, weight, and hull type.
- Pickup and delivery locations: full addresses or nearest marinas/ports.
- Preferred dates: available pickup window and any hard deadlines.
- Condition and readiness: whether the boat is running, trailers, cradles, or special handling needs.
- Attachments: photos, title or registration information, and any relevant documentation.
- Additional services: storage, crating, customs assistance, or expedited options.
Types of inquiries we welcome
We handle a wide range of requests related to boat transport, including:
- Quotes for domestic and international boat shipping.
- Booking and scheduling shipments.
- Assistance with documentation, customs, and insurance questions.
- Special handling requests for oversized, vintage, or non-running vessels.
- Corporate or dealer accounts and bulk transport arrangements.
- Press, partnership, and business development inquiries.
- Feedback, testimonials, and service improvement suggestions.
Response time expectations
We strive to respond to every email promptly:
- Standard inquiries: typically answered within 24–48 business hours.
- Detailed quote requests: may require additional time for routing and logistics—expect a response within 48–72 business hours depending on complexity.
- Time-sensitive or urgent shipments: mark the subject line with URGENT and include your preferred pickup window; we will prioritize and aim to reply the same business day when possible.
Additional notes
All correspondence should be sent to info@directboatshipping.com. Please avoid sending multiple emails with the same details; instead, reply to our original message to keep the thread intact. If you require follow-up after our initial reply, we will provide clear next steps and contact points to ensure your shipment proceeds smoothly.
We look forward to helping you move your boat safely and efficiently.